Delivery Times & Tracking

** Please note that due to high volume of orders, there are major disruptions to the freight network, please do allow extra time for your parcel tracking to update online and also for delivery. We can assure you that you will receive your orders and thank you kindly for your understanding in this very difficult time. **

Major Cities: 5-10 working days

Other cities: 7-12 working days

Regional areas: 7-14 working days

Remote areas: 10-14 working days

Fragrance/HAZMAT orders: 10-14 working days
(Considered Dangerous Goods, and are shipped by ground transport only)

Parcels are taking longer than usual to be scanned at the Aramex and NZ Post depot. If the tracking does not show any update on the Aramex and NZ post website, we request you to please allow 1 to 5 business days for parcel to be scanned and show update. 

Customers also have the option of paying for Express Shipping in 2-4 full working days for major cities, and 3-5 working days for all other locations. 

Please note that our shipping services require signature upon delivery so we would require residential address for your order and cannot ship to PO Box addresses. 

Fragrances are considered Hazardous Materials (HAZMAT) and therefore do not qualify for Express Shipping. Please note for the orders coming from USA, they are not eligible for Express Shipping.

Please note that the above delivery estimates are for New Zealand addresses only, for other regions, please contact us.

For orders shipped from USA, please read this article to learn more about tracking and updates. Please note tracking may take longer than usual to update depending on custom clearance process. Please allow additional 5-12 business days for your parcel to arrive from USA.

Important note: Fresh Beauty Co. is now offering FREE Standard Shipping on all orders over $90 as opposed to $75. For orders below $90, the shipping fee has changed to $10.45. Express shipping has now increased to $25 as opposed to $22 within New Zealand. You can checkout shipping cost for other countries on the checkout page. Please contact us to learn more about about shipping fees.