Delivery Times & Tracking
** Please note that due to high volume of orders, there are major disruptions to the freight network, please do allow extra time for your parcel tracking to update online and also for delivery. We can assure you that you will receive your orders and thank you kindly for your understanding in this very difficult time. **
Major Cities: 5-10 working days
Other cities: 7-10 working days
Regional areas: 7-14 working days
Remote areas: 10-14 working days
Fragrance/HAZMAT orders: 10-14 working days
(Considered Dangerous Goods, and are shipped by ground transport only)
Customers also have the option of paying for express delivery in 2-4 full working days for major cities, and 3-5 working days for all other locations.
Fragrances are considered Hazardous Materials (HAZMAT) and therefore do not qualify for express shipping. Please note for the orders coming from USA, they are not eligible for Express Shipping.
Please note that the above delivery estimates are for New Zealand addresses only, for other regions, please contact us.
For orders shipped from USA, please read this article to learn more about tracking and updates. Please note tracking may take longer than usual to update depending on custom clearance process. Please allow additional 4-7 business days for your parcel to arrive from USA.
Important note: Parcels are taking longer than usual to be scanned at the Aramex and NZ Post depot. If the tracking does not show any update on the Aramex and NZ post website, we request you to please allow 1 to 5 business days for parcel to be scanned and show update.