Our Customer Pledge

Our mission is to help you look and feel your best. To do that, we offer the best of the best in global beauty and inspire customers with a fabulous mix of beauty news, the latest in beauty trends, expert beauty tips and tricks, a selection of creative gifts and unrivalled beauty advice. Fresh Beauty Co. New Zealand provides the ultimate beauty experience, and customers can enjoy an effortless and convenient shopping experience. Our expert beauty advisors are here to help you:

  • Find the perfect foundation, lipstick, mascara, blusher that’s right for YOU
  • Find a skincare regime that targets your skin concerns
  • Update your makeup wardrobe
  • Choose the new season’s must haves
  • Refresh your perfume collection

Luxury Customer Care

Our dedicated customer care team is available to assist you with all of your needs, from discovering Fresh Beauty Co., checking out to delivery, to post-sale care. Fresh Beauty Co. New Zealand customers can enjoy an effortless and convenient shopping experience. Our customer care team is available to assist you with:

  • Product shade selections
  • Detailed product information
  • Find an alternative for a discontinued product
  • Delivery questions
  • Exchange and return queries
  • Placing orders
  • Discovering beauty online

Our team is dedicated to ensuring that you, our customer, receive the best online shopping and purchasing experience possible. Please read our full Customer pledge, as our Team promise to meet this pledge at all times!

Shop with confidence at Fresh Beauty Co. your details are always secured and safe with us.

  • Our promise is to offer competitive prices on the best designer brand cosmetics, skincare, makeup, haircare and fragrances.
  • We promise to provide the highest level standard of customer experience and helpful service.
  • Our promise is to offer designer skincare, cosmetics, fragrances and hair care brands you know, love and trust.
  • Our promise is to continue offering the best service and online shopping experience with the widest range of beauty brands and products.
  • Our promise is to offer competitive prices and match to online stores. Should you find a lower price for the same product elsewhere, we’ll happily match it.
  • Our promise is to ensure our customers are satisfied with their purchase. If you are not satisfied, you can simply return it to us and we will provide you with an exchange or return in line with the Fresh™ return policy.
  • Our promise is to only sell 100% genuine and fresh products and where possible to provide you with a sustainable and organic skincare, health, fragrance, hair care option.
  • We promise to treat your data with complete privacy, we will never store your credit card information. That’s why you can shop with confidence and discover beauty online at Fresh Beauty Co.
  • We promise to be a socially responsible business, we will always offer equal pay to women and provide a welcoming and fair workplace to all. We also acknowledge and respect the indigenous and first peoples of all countries.
  • We promise to engage with and explore sustainable packaging options and materials for all of our orders as well as to be conscious at all times of our environment impact when trading and where possible to always choose a more sustainable and ethical approach.