Help & F.A.Q.s
Fresh Fragrances & Cosmetics NZ has simply rebranded to Fresh Beauty Co. with a brand new website, loyalty program, more products from more brands and suppliers and as always still the best and most supportive Customer Service you can get, guaranteed!
As we have redirected to a whole new website, we would need your support to activate your account on the new site. You would have received an activation email (check your inbox or spam folder), simply click on button 'Activate your account' and set up.
If you did not get this email, simply click on My Account and register a new account. You can register with your email, Facebook, Amazon, Twitter, Google or Yahoo.
Unfortunately, we are not able to bring your order history across to the new website. Please do not hesitate to reach out if you would like a copy of your order history. You can contact us at support@freshbeautyco.co.nz
As this is a completely new platform and Rewards Program, we do need you to activate or set up your account so you can start to earn all the new rewards, points and offerings, which we are sure you will find much more rewarding than your current program.
As for your points from the old account, we are more than happy to transfer them over, just send us an email at support@freshbeautyco.co.nz and we can get that done instantly.
If you have an existing discount code on the old site, please email us the code at support@freshbeautyco.co.nz and we can get this transferred for you.
We are a curated Beauty Marketplace with very close relationships with the brands and suppliers, we source the beauty products from around the globe and therefore sometimes your items may be shipped from different warehouses.
Fresh Beauty Co. NZ accepts pay in full options such as Visa, MasterCard, American Express, Shop Pay, Apple Pay and PayPal.
Fresh Beauty Co. NZ is also proud to offer buy now pay later. options including AfterPay, PayPal and Laybuy so customers can pay for their items over 4 interest free instalments.
The Fresh Beauty Co. NZ Loyalty Club is our free beauty rewards program. Join the Fresh Beauty Co. NZ Loyalty Club to unlock a shopping experience you will not forget! Earn points, exclusive offers, birthday gift, early access to our beauty events upon joining. The Fresh Beauty Co. NZ Loyalty Club is so rewarding that you start earning points as soon as you join. Plus, we have created a very special beauty space for you where you can earn discounts by referring your friends and sharing your beauty wishlist with them.
Please note that orders are usually processed automatically the very same day you placed the order. However, some orders may take 1-2 business days to process due to stock availability issue or if credit verification is needed. Orders placed on Friday after 5 PM will begin processing on the following Monday. The Fresh Beauty Co. NZ Customer Care Team will contact you with a follow-up email if the product(s) you have selected is not currently in stock or if we need additional information for credit verification.
We aim to dispatch all orders within 24 hours, with the exception of sales and holiday periods where this may take up to 72 hours. Delays may also be experienced with an order if further credit information checks are required. Orders placed on a Friday after 5 PM will not be processed until the following working day.
To check the status of your order, simply visit our online tracking system here. You will need your order number and the email address that you have used to place your order.
Although, we make every effort to keep sufficient stock of items listed on Fresh Beauty Co. NZ, occasionally we do sell out of certain products. If we are out of stock on an item that you have ordered, we will notify you via email. We will provide you with a store credit which can be used on your next order with Fresh Beauty Co. NZ. You can use the store credit to complete and pay for your order. Fresh Beauty Co. NZ will notify you within 1-2 business days if we are unable to fulfil a product(s) in your order. Store credits are valid for 1 year.
Please ensure that you complete your billing and shipping details correctly in order to ensure that your parcel reaches you. Fresh Beauty Co. NZ is not responsible for incorrectly completed shipping information which result in your parcel being returned to sender. Please note that Returned to Sender Parcels can take up to 2 months to reach our warehouse. We will be unable to reship or refund your order until we have received the returned parcel.
If a parcel is returned to sender because it was not collected in time from your local post office, Fresh Beauty Co. NZ cannot refund or reship your order until it is received at our warehouse. We recommend checking with your local post office if you have not received your order within 10 working days.
Unfortunately, once an order has been placed we are unable to make any modifications to the order, including cancellations. For more information, simply click here.
At the time of purchase, Fresh Beauty Co. NZ will match other online retailer's advertised prices. For more information on our Price Guarantee and Price Match Policy, simple click here.
Unfortunately, as per our Price Guarantee and Price Match Policy, we are unable to match a price after an order has been placed. To read our Price Match Policy, simply click here.
Please note that we source our products from many distributors around the world with our major distribution centres being located in Australia, Hong Kong and the United States. This is the most central location allowing us to deliver goods to our customer around the world without any shipping charges.
Fresh Beauty Co. NZ currently ships to customers in over 100 countries. Whilst many countries, particularly Australia, New Zealand, USA, do not charge customs and duty on small packages, many other countries do. Please note that your country may charge you taxes and duties on your parcel. We recommend checking with your local agencies for further information on taxed and duties payable.
Our goal at Fresh Beauty Co. NZ is to make your shopping experience safe, convenient and worry free. The privacy and security programs we have installed guarantee your security and excellent shopping experience. For more information on our security and privacy policy, click here.
If you still do not wish to use your credit card, you can place an order using PayPal, AfterPay or Laybuy.
Your statement charge will show the name 'Fresh Beauty Co.' for credit card transactions. The merchant name "Simple Net - The Fresh Group" will appear for PayPal transactions (this is the payment gateway provider for Fresh Beauty Co. The Term of Sale and delivery of goods is performed by The Fresh Group Limited a registered Hong Kong company. The security and increasing total acceptance of credit card payment for web transactions leads us to list this as the simple efficient system of payment.